Terms of service

Welcome to Brookiewitch.

These Terms of Service govern your use of the Brookiewitch website and your purchase of products through www.brookiewitch.com.

By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. ABOUT BROOKIEWITCH

Brookiewitch is a consumer brand operated by:

Creative Tasty Foods Private Limited
Brand: Brookiewitch
Website: www.brookiewitch.com
Email: info@brookiewitch.com

2. USE OF THE WEBSITE

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of the website by others.

You must not attempt to interfere with the operation or security of the website or use the website for fraudulent or unauthorized purposes.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, ingredients, nutritional information, prices and other product information displayed on the website are accurate and up to date.

Product images are provided for representation purposes. Actual product appearance may vary slightly due to product preparation, photography, packaging, display settings and other factors.

Please review the product information, ingredient list and allergen information provided on the product page and packaging before purchasing.

4. PRODUCT AVAILABILITY

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product offerings at any time.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and refund of the unavailable product.

5. PRICES

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Prices may change from time to time without prior notice. The price applicable to an order will be the price displayed at the time the order is placed, subject to any applicable taxes, delivery charges or other charges shown during checkout.

6. ORDERS

Placing an order through the website constitutes a request to purchase the selected products.

An order may be subject to verification and acceptance by Brookiewitch.

We reserve the right to cancel or refuse an order where there is a genuine reason, including product unavailability, pricing or listing errors, payment issues, suspected fraudulent activity, or delivery limitations.

If we cancel an order after payment has been received, the applicable amount will be refunded.

7. PAYMENT

Payments must be completed using the payment methods made available during checkout.

You confirm that you are authorized to use the payment method used for your purchase.

8. DELIVERY

Delivery is subject to the delivery locations, serviceability, delivery times and other conditions displayed on the website at the time of purchase.

Delivery timelines may be affected by circumstances outside our reasonable control, including weather, traffic, logistics disruptions, operational issues or other unforeseen circumstances.

Customers should provide accurate and complete delivery information when placing an order.

Brookiewitch is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

9. FROZEN PRODUCTS AND STORAGE

Brookiewitch products may require frozen storage.

Customers are responsible for following the storage instructions provided on the product packaging after delivery.

Products should be stored according to the temperature and storage instructions specified on the packaging.

Customers should not consume products that appear damaged, contaminated or otherwise unsafe.

10. CANCELLATIONS, REFUNDS AND PRODUCT ISSUES

Cancellation, refund and order-issue requests are governed by our Return and Refund Policy.

Please refer to our Return and Refund Policy for information regarding cancellations, damaged products, incorrect orders, missing items and other eligible issues.

11. INTELLECTUAL PROPERTY

All content on this website, including the Brookiewitch name, logo, branding, product images, photographs, graphics, text, designs and other materials, is owned by or licensed to Creative Tasty Foods Private Limited or Brookiewitch, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission.

12. THIRD-PARTY SERVICES

Our website may use third-party services and platforms for functions such as payment processing, website hosting, analytics, delivery, communication and other services.

Use of those services may also be subject to the terms and policies of the relevant third parties.

13. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or free from errors.

We may modify, suspend or discontinue parts of the website when necessary.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Creative Tasty Foods Private Limited will not be responsible for losses arising from circumstances beyond our reasonable control or from misuse of products or failure to follow product storage and handling instructions.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded or limited under applicable law.

15. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be published on this website. Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

16. GOVERNING LAW

These Terms of Service are governed by the laws applicable in India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

17. CONTACT US

If you have questions regarding these Terms of Service, please contact:

Creative Tasty Foods Private Limited
Brand: Brookiewitch
Email: info@brookiewitch.com
Website: www.brookiewitch.com